SCORM Compliant Package-ICTICT219 Interact and resolve queries with ICT clients Session Plan aggressive or abusive customers SIRXSLS004

aggressive or abusive customers SIRXSLS004 Drive sales results (c) SIRXMGT005 Lead the development of business opportunities (c) BSBWHS521 Ensure a safe workplace for a work area (simulated) If you require RPL Kits with comprehensive benchmarking

Units of competency SITXCCS007 Enhance customer service experiences SITXCCS008 Develop and manage quality customer service practices SITXCOM005 Manage conflict * We can develop additional elective units that are not listed on request (Please contact us for further information)

inspect and refit wheel hubs and associated brake components AURTTA017 Carry out vehicle safety inspections AURVTS004 Repair vehicle composite material components AURTTY001 Repair vehicle chassis

for example:

Units of competency HLTPOP015 Provide information on smoking and smoking cessation HLTPOP016 Provide interventions to clients who are nicotine dependent HLTPOP014 Assess readiness for and effect behaviour change CHCCCS014 Provide brief interventions * We can develop additional elective units that are not listed on request (Please contact us for further information)

SCORM Compliant Package-ICTICT219 Interact and resolve queries with ICT clients Session Plan aggressive or abusive customers SIRXSLS004* The full Microsoft Office learner and assessment kit for this unit must be purchased for this pricing.