Learner Guide-MEM15011 Exercise external quality assurance Diploma aggressive or abusive customers SIRXCEG009

aggressive or abusive customers SIRXCEG009 Manage workplace responses to disrespectful aggressive or abusive customer behaviour * We can develop additional elective units that are not listed on request (Please contact us for further information)

Units of competency MSMTMVER401 Verify weighing instruments MSMTMREF301 Use and maintain reference standards If you require RPL Kits with comprehensive benchmarking

Core units MSMENV272 Participate in environmentally sustainable work practices MSMWHS200 Work safely MSMSUP102 Communicate in the workplace MSMSUP106 Work in a team MSFFF2004 Prepare surfaces for finishing MSFFM2001 Use furniture making sector hand and power tools MSFFM2002 Assemble furnishing components MSFFM2006 Hand make timber joints MSFFM2010 Set up

weeds and diseases AHCDRY303 Coordinate and monitor milking operations AHCDRY304 Carry out routine service of milking equipment AHCLSK309 Implement animal health control programs AHCLSK311 Implement feeding plans for livestock AHCLSK318 Rear newborn and young livestock AHCLSK330 Implement procedures for calving AHCWRK303 Respond to emergencies AHCWHS301 Contribute to work health and safety processes Elective units AHCBAC313 Establish pastures and crops for livestock production AHCPCM305 Implement a plant nutrition program AHCWRK305 Coordinate work site activities AHCWRK309 Apply environmentally sustainable work practices AHCBAC315 Establish agricultural crops AHCBAC316 Maintain agricultural crops If you require RPL Kits with comprehensive benchmarking

weeds and diseases AHCWRK305 Coordinate work site activities If you require RPL Kits with comprehensive benchmarking

Learner Guide-MEM15011 Exercise external quality assurance Diploma aggressive or abusive customers SIRXCEG009Our learner guides contain everything you need to begin training your learners. The learner guides have been aligned to learner cohorts, industry needs and ACSF indicated levels. In order to achieve this, we have conducted: Industry consultation Robust validations Assessment of best practice holistic delivery We provide all documents to you in Microsoft Word format, so you can easily customise them as required. You are free to rebrand and reproduce