Learner Resources-HLTPAT003 Perform capillary blood collections Certificate III grief and trauma HLTAHW031 Provide

grief and trauma HLTAHW031 Provide information/strategies to enhance capacities of Aboriginal/Torres Strait Islander families HLTAHW034 Provide healthy lifestyle programs and advice * We can develop additional elective units that are not listed on request (Please contact us for further information)

Validated by Industry Experts

Units of competency BSBOPS404 Implement customer service strategies BSBTWK502 Manage team effectiveness SIRXCEG004 Create a customer-centric culture BSBCMM412 Lead difficult conversations * We can develop additional elective units that are not listed on request (Please contact us for further information)

Our Quality Assurance Guarantee ensures your resources are accurate

aggressive or abusive customers SIRXCEG006 Provide online customer service SITHFAB002 Provide responsible service of alcohol If you require RPL Kits with comprehensive benchmarking

Learner Resources-HLTPAT003 Perform capillary blood collections Certificate III grief and trauma HLTAHW031 ProvideOur learner resources contain everything you need to begin training your learners. Our learner resources include: Learner Guide PowerPoint Presentation Session Plan Classroom Activities Self Study Guide Our learner resources have been aligned to learner cohorts, industry needs and ACSF indicated levels. In order to achieve this, we have conducted: Industry consultation Robust validations Assessment of best practice holistic delivery We provide all