SCORM Compliant Package-BSBSUS402 Implement an environmental management plan MSM health and environment policies and

health and environment policies and procedures FWPCOR3202 Conduct quality and product care procedures FWPCOT2219 Use hand-held tools FWPCOT3204 Prepare and interpret sketches and drawings FWPCOT3290 Apply knowledge of timber properties

aggressive or abusive customers SIRXCEG009 Manage workplace responses to disrespectful aggressive or abusive customer behaviour If you require RPL Kits with comprehensive benchmarking

Units of competency PSPGEN002 Use routine workplace communication techniques PSPETH001 Uphold the values and principles of public service PSPGEN016 Address client needs PSPGEN003 Deliver a service to clients If you require RPL Kits with comprehensive benchmarking

Core units ICTICT101 Operate a personal computer ICTICT102 Operate word-processing applications ICTICT103 Use

policies and procedures in the construction industry Elective units CPCCOM1015 Carry out measurements and calculations CPCCCM2006 Apply basic levelling procedures CPCCOM1014 Conduct workplace communication If you require RPL Kits with comprehensive benchmarking

SCORM Compliant Package-BSBSUS402 Implement an environmental management plan MSM health and environment policies and* The full Microsoft Office learner and assessment kit for this unit must be purchased for this pricing.