Unit Knowledge Guide-BSBOPS404 Implement customer service strategies FSK Units of competency HLTAHA012 Support

Units of competency HLTAHA012 Support the development of speech and communication skills HLTAHA013 Provide support in dysphagia management HLTAHA014 Assist and support the use of augmentative and alternative communication systems If you require RPL Kits with comprehensive benchmarking

Core units CUAACD531 Refine drawing and other visual representation tools CUAPPR511 Realise a body of creative work CUAPPR512 Develop sustainability of own professional practice CUAPPR513 Present a body of own creative work CUAPPR515 Establish and maintain safe creative practice Elective units BSBCRT412 Articulate

Units of competency ICPPRN4970 Work with digital information ICPSUP2810 Use computer systems in the printing and graphic arts sectors ICPPRN3850 Apply software applications to digital production * We can develop additional elective units that are not listed on request (Please contact us for further information)

Units of competency HLTOHC011 Apply fluoride varnish HLTOHC008 Inform and support patients and groups about oral health HLTOHC007 Recognise and respond to oral health issues If you require RPL Kits with comprehensive benchmarking

health and work practices Elective units BSBSMB304 Determine resource requirements for the micro business BSBSMB403 Market the small business BSBSMB404 Undertake small business planning BSBSMB405 Monitor and manage small business operations If you require RPL Kits with comprehensive benchmarking

Unit Knowledge Guide-BSBOPS404 Implement customer service strategies FSK Units of competency HLTAHA012 SupportOur unit knowledge guide supports your learners in understanding the knowledge evidence concepts of the training package. It assists trainers to deliver effective, engaging and compliant classroom or webinar delivery of the qualification unit. The unit knowledge guide is a tool that can be used to help a student extend their learning. It can be effective when students begin to prepare for a summative assessment. Please note: This is not a learner