Assessment Kit-MEM18057 Maintain/service analog/digital electronic equipment Learner Guide health and environment policies and

health and environment policies and procedures FWPCOR3202 Conduct quality and product care procedures FWPCOT2219 Use hand-held tools FWPCOT3204 Prepare and interpret sketches and drawings FWPCOT3290 Apply knowledge of timber properties

select and induct staff Group B SITXGLC001 Research and comply with regulatory requirements Group B SITXFSA001 Use hygienic practices for food safety Group B BSBSUS401 Implement and monitor environmentally sustainable work practices Group B If you require RPL Kits with comprehensive benchmarking

Units of competency BSBPMG539 Manage project governance BSBLDR602 Provide leadership across the organisation BSBOPS602 Monitor corporate governance activities If you require RPL Kits with comprehensive benchmarking

aggressive or abusive customers SIRXCEG009 Manage workplace responses to disrespectful aggressive or abusive customer behaviour

Units of competency SIRXSLS001 Sell to the retail customer SIRXIND001 Work effectively in a service environment SIRXCEG002 Assist with customer difficulties SIRXCEG001 Engage the customer SIRXCEG003 Build customer relationships and loyalty SIRWSLS002 Analyse and achieve sales targets * We can develop additional elective units that are not listed on request (Please contact us for further information)

Assessment Kit-MEM18057 Maintain/service analog/digital electronic equipment Learner Guide health and environment policies andOur assessment resources contain everything you need to begin assessing your learners. Our assessment resources include: Assessment Pack (Student) Trainer Assessment Pack (Marking Guide) Mapping for each unit of competency Assessment Record Tools Our assessment resources have been aligned to learner cohorts, industry needs and ACSF indicated levels. In order to achieve this, we have conducted: Industry consultation Robust validations Assessment of