RPL Kit-SIRXCEG007 Develop online customer service standards Forms aggressive or abusive customers *

aggressive or abusive customers * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units MEM16006A Organise and communicate information MEM16008A Interact with computing technology MEM30007A Select common engineering materials MEM30012A Apply mathematical techniques in a manufacturing

procure and store construction materials for low rise projects CPCCBC4003A Select and prepare a construction contract CPCCBC4002A Manage occupational health and safety in the building and construction workplace BSBITU202 Create and use spreadsheets BSBWRT401 Write complex documents CPCCBC5001B Apply building codes and standards to the construction process for medium rise building projects If you require RPL Kits with comprehensive benchmarking

Units of competency SITXHRM003 Lead and manage people SITXHRM001 Coach others in job skills SITXMGT001 Monitor work operations SITXCOM005 Manage conflict * We can develop additional elective units that are not listed on request (Please contact us for further information)

configure and secure a small office or home office network ICTNWK422 Install and manage servers ICTNWK424 Install and operate small enterprise branch networks If you require RPL Kits with comprehensive benchmarking

RPL Kit-SIRXCEG007 Develop online customer service standards Forms aggressive or abusive customers *Our RPL Kits are developed to assist in making valid assessment decisions whilst remaining compliant with training standards. The RPL Kits are written for each qualification and include carefully designed documentation and simple instructions for evidence submission. The kit is designed to cover all units requirements with a range of appropriate assessment methods. Our RPL Kit includes six steps: Stage 1: An RPL Application Form and Information