Learner Resources-SIRSS00022 Manage disrespectful, aggressive or abusive customers Skill Set CUA Units of competency FBPOPR2071 Provide

Units of competency FBPOPR2071 Provide and apply workplace information FBPFSY2002 Apply food safety procedures FBPOPR2096 Follow procedures to maintain good manufacturing practice in food processing FBPWHS2001 Participate in work health and safety processes * We can develop additional elective units that are not listed on request (Please contact us for further information)

Conduct skid steer loader operations using attachments RIIMPO335E

Units of competency BSBMKG552 Design and develop marketing communication plans BSBMKG555 Write persuasive copy BSBPMG430 Undertake project work BSBMKG542 Establish and monitor the marketing mix BSBMKG541 Identify and evaluate marketing opportunities If you require RPL Kits with comprehensive benchmarking

haul and dump truck operations RIIPEO201E Conduct conveyor operations RIISAM205E Cut

select and specify trees AHCARB509 Develop an arboricultural impact assessment report AHCARB510 Specify and audit tree work AHCARB513 Examine and assess trees AHCARB514 Diagnose tree diseases AHCBUS511 Manage enterprise staff requirements AHCBUS513 Market products and services AHCBUS514 Negotiate and monitor contracts AHCBUS515 Prepare estimates

Learner Resources-SIRSS00022 Manage disrespectful, aggressive or abusive customers Skill Set CUA Units of competency FBPOPR2071 ProvideOur learner resources contain everything you need to begin training your learners. Our learner resources include: Learner Guide PowerPoint Presentation Session Plan Classroom Activities Self Study Guide Our learner resources have been aligned to learner cohorts, industry needs and ACSF indicated levels. In order to achieve this, we have conducted: Industry consultation Robust validations Assessment of best practice holistic delivery We provide all